How Body Langua... - The Silent Language Of Leaders:

: When verbal and nonverbal messages conflict, audiences almost always believe what they see over what they hear. A leader who preaches "openness" while standing with crossed arms creates immediate distrust.

: Use a genuine "slow onset" smile and maintain consistent eye contact. The Silent Language of Leaders: How Body Langua...

: Learn to "listen with your eyes" by identifying skepticism, such as when a counterpart covers their mouth or avoids eye contact. : When verbal and nonverbal messages conflict, audiences

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