Customer Viewpoint Ratings and Reviews
close Customer Viewpoint Ratings and Reviews
Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Watch a fan reaction to the episode's most intense moments, including the resolution of Burke and Cristina's secret and the conjoined twins surgery:
: Meredith faces emotional upheaval when her half-sister, Molly Thompson, is admitted for a premature C-section. The episode highlights the stark contrast between the warm welcome from her father’s second wife, Susan, and the cold rejection from her own mother, Ellis, who rants about Meredith being the reason Richard left her.
: The episode explores how physical and emotional closeness can be both a burden and a necessity.
: George becomes overly involved in his father’s medical case, watching the surgery against orders while Burke narrating the process to him. Medical Case: The Conjoined Twins