Sometimes Alexa gets buggy because she’s running outdated firmware. Simply say: "Alexa, check for software updates."
Once finished, set the device up as if it were brand new. This fixes most stubborn software glitches. 5. Clear the App Cache (Android Users) How Do I Fix Alexa Sorry Something Went Wrong
Before you consider tossing your Echo out the window, try these five proven fixes to get Alexa back on track. 1. The Classic "Power Cycle" Sometimes Alexa gets buggy because she’s running outdated
If you have a dual-band router, try moving the Echo to the 2.4GHz band . It’s slower than 5GHz but has a much better range and pierces through walls more effectively. 3. Update Your Echo’s Software The Classic "Power Cycle" If you have a
Sometimes the "Something went wrong" error is actually happening in the Alexa app on your phone, not the speaker. If you’re on Android, go to and tap Clear Cache . iPhone users can simply delete and reinstall the app.
Alexa is a cloud-based service; if your internet is stuttering, she can’t "think."