: Define "Chat" as synchronous text-based communication between humans or between humans and machines.
Summarize the transition of chat from a simple utility to a central pillar of the digital experience.
: The transition from customer support queues to 24/7 automated resolution hubs. 5. Technical Challenges and Ethical Concerns
: Using LLMs for qualitative research arXiv .
: How users tend to project human traits onto chat interfaces.