Buyer Won't Return Item -

: Reiterate that the refund is still available once the item is tracked as returned. Expert Perspectives

“In cases like these, your best course of action is to publicly respond to the buyer... Look at this opportunity as a way to demonstrate to future buyers how you handle problems and tell your side of the story.” 3Dsellers · 1 year ago Summary of Platform Rules Return Rule Seller Protection Refund usually issued after item is received back. Can report buyers for misusing returns or extortion. Amazon

: If a buyer opens a "Item Not as Described" (INAD) case but refuses to use the provided return label, you can ask eBay to step in after 3 business days. buyer won't return item

: Platforms may remove negative reviews if you can prove the buyer refused to follow the return process or used the review as a "feedback extortion" tool. Strategic Responses

: Start with a professional tone, avoiding defensiveness. : Reiterate that the refund is still available

Automated "refund without return" exists but is rare for high-value items.

Review removal is possible if it violates community guidelines. Can report buyers for misusing returns or extortion

Buyers have 3 days to accept or request a return; no returns for fit. Poshmark handles the customer service and tax distribution.